When your home or business gets damaged, it can be an upsetting and stressful time. At Construct Services, we work with your insurer to deliver the quality repair work you need to get your life back to normal.
We keep it human, because we know that behind every claim there maybe distress and anxiety. It’s not only property we’re repairing but lives and businesses.
Whether you need a small repair or you’re facing more significant damage, our experienced claims team gets to work to assess the issues and prepare an appropriate repair strategy.
We also understand the need to balance the day-to-day demands of home, work, school and family, so we’ll work with you to schedule the most convenient time for repairs to commence.
Our mission is to provide you with the best claims management and repair experience. We’ll ensure high quality repairs are completed as soon as possible.
60 minutes
Your insurer has engaged us to assist with your claim. One of our claim managers will be in contact to make sure you’re safe and to identify any urgent make safe requirements to prevent further damage. It’s important we speak with you to ensure we quickly understand your current situation and decide the best next steps together.
48 hours
We’ll agree a suitable time with you to inspect and assess the damage to your property. Our aim is to get there as quickly as possible while accommodating your scheduling requirements. Alternatively, we may use our virtual inspection technology to assess the damage, which saves time and speeds up the repair process.
24 hours
Our experienced and qualified estimator will attend your property or use the latest virtual inspection technology where appropriate. We’ll determine the likely cause of damage, take photographs and measurements and document what needs to be repaired. We’ll also identify and discuss any maintenance issues which need to be addressed prior to the start of insurance repairs.
2 business days
We’ll prepare and submit a report to your insurer for consideration, which includes a scope of works detailing the repair work required. The report, scope and quote is submitted to your insurer within two business days, in most cases.
Promptly
Once your insurer has given us the go ahead and your excess has been paid we’ll schedule our trades people to commence repairs. In some instances you’ll need to sign an acceptance of the scope and other related documents, depending on regulations and council requirements.
Ongoing
We’ll keep in contact with you to answer any questions and to provide updates on the progress of repairs. Our aim is to undertake and complete high quality repairs as quickly as possible.
We’ll make sure you are satisfied with the repairs and ask for your feedback about your experience with Construct Services. We value the opportunity to hear from every customer we work with.
We’ll inspect your damaged property during onsite attendance or through the latest virtual inspection technology (where access is difficult). Our skilled team will prepare and submit a damage report, scope of work and cost estimate to your insurer. Once approved, we’ll prepare building contracts (where applicable), home indemnity insurance or council approvals, obtain your written repair authority and collect any policy excess. We’ll then schedule our qualified tradespeople to commence repairs.
Your dedicated Construct Services manager will help you with your claim from start to finish. They will coordinate specialised tradespeople for each part of the repair process to schedule repairs for a day and time suitable for you.
Yes, all our tradespeople are licenced, qualified and skilled in their specialised field. They have also completed work health and safety training to ensure they provide a safe environment when working at your property.
Your insurer has asked us to collect your excess directly as it saves time and allows repairs to commence quickly. Payment can be made online, over the phone or via BPay. Repairs can only commence once you have paid your excess.
It’s the insured customer’s responsibility to undertake property maintenance and to repair pre-existing damage not covered by the insurance policy. Construct Services have been appointed to undertake repairs to insured damage only. We can only guarantee our repairs once maintenance work has been attended to.
Each state and territory government has regulations requiring a registered builder to establish a works contract with the insured customer if the value of the work exceeds a certain threshold. This contract is prepared to protect your rights as the owner of the property. There is no cost to the insured customer associated with preparing this contract.
Have any questions about our services? Our friendly response team will be happy to answer them. Call 1300 266 787 or email us.
